Frequently Asked Questions
We know you'll have questions that need answers. We are always here to answer you every question. How can we help?
This page provides solutions to some common questions and problems that may arise while using the API. Here are answers to some of the questions we're often asked
Plans, Pricing & Billing
1.
Credits are units of fictional currency added to your account once you Signup for an account. The number of credits or ‘credit count’ that’s added to your account is determined by the payment plan you choose. For example, a Free plan adds 2500 credits to your account, Rs.1000/- per month plan adds 100,000 credits to your account and so on. Credits are non-refundable and have no monetary value.
2.
Add-on credits are nothing but credits that are purchased as Add-on packs or additional packs. Lets say your application or website experiences a spike in activity resulting in more API calls than the allowed limit for your pricing plan causing depletion of your available credits in between billing cycles. You can purchase additional credits in the form of Add-on packs to refill your account’s credit units. Validity of Add-on credits extend beyond your normal billing cycle.
3.
Credits are used as units of payment for making API calls. The credits are deducted from your credit balance, based on the type of the API call that you make. Credit deduction is based upon the intensiveness of the performance, and the memory usage of the operations involved in the API calls.
4.
Of course. You can stay on our free plan as long as you like. We offer a free plan to everyone so that you can evaluate Prokerala Astrology API and make sure it works for your specific scenario before upgrading to a paid plan.
5.
No. There is no setup fees on any of our plans.
6.
Yes. Our subscription plan is very flexible and you can upgrade or downgrade at any time. Once logged in under “Subscription” you can choose to upgrade or downgrade your plan at any time.
7.
Our Subscription is a no-commitment subscription plan meaning you can cancel at any time. If you are on a paid plan you can simply downgrade to a free plan or cancel your account at any time. Once you cancel your plan or downgrade, you will not be billed any longer.
8.
Yes, we offer a 10% discount on annual plans.
9.
#If you have a Prokerala developer account you can pay by logging into your account and going to Settings → Plan Overview. You can pay by choosing a mode of payment available in the payment gateway.. ##
10.
No! No contracts and no commitments. You can cancel your subscription any time. We believe that if you’re happy, you will stay and if not, there is no point forcing you to stay. However, you’ll have to agree to our Terms of Service and Privacy Policy before Signing Up.
11.
You will not be able to make API calls once all your credits are exhausted. But don't worry, you always have the option to upgrade your plan or buy Add-on credit packs to keep your application running.
12.
We don’t offer a free trial, but we have something even better. We have a limited usage, forever free plan with access to full functionality. You can use our free plan to test all our features.
13.
No, your unused credits will expire automatically at the end of billing cycle. At the beginning of every billing cycle, the available credits in your account will automatically reset to show the number of credits available under your subscription plan. Any unused credits will be forfeited in the event of cancellation of account.
14.
We do not offer refund – not in the form of cash or in the form of credits. We recommend you to evaluate and estimate your requirement thoroughly before upgrading your plan.
15.
No, we don’t ask for credit card details to Sign up. You can keep using the Free Plan with out entering your payment details. If you decide to upgrade, you will need to pick a plan and enter your payment details.
16.
Yes. We have a Wordpress plugin that allows you to integrate the API without any programming knowledge. Please see our Getting Started guide.
17.
Yes. Please see our Getting Started guide.
Did we answer your question? If no, please drop us a line to support+api@prokerala.com